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Frequently Asked Questions

Please read our FAQ before sending us a message.

Could DouBridge help set up the website?

Yes. Of course. Doubridge offers a free self-built website service. Just 3 steps to create your own website.

Is DouBridge free ?

All accounts have access to the forever FREE Plan. Completely risk-free. No credit card required

What if products quota is beyond the limit?

If the limited product quota is used up, you will still be able to place orders and sync data such as inventory, price, tracking information as normal. But you won’t be able to import any additional products until you get more extra quotas.

How to increase the product quota?
  1. Upgrade plan

    For example:

    Now you are using Free Plan with 500 free quotas. If you upgrade to and keep the use of Basic Plan, you will gain not only 3000 free initial quotas but also monthly 100 permanent quotas. Please note that the monthly increased permanent quota will always belong to you, no matter what plan changes.

  2. Permanent quotas reward based on last month’s orders

    Sales of Last Month (USD) Below 500 500-1000 1000-2000 2000-3000 More than 3000
    Quotas Rewarded 100 200 400 600 800
  3. Pay for quota.

    5 Quotas/USD

  4. Remove invalid products to save quota, such as those products which are out of date, little traffic, or no sales. The quota saved can be used to upload new products.

  5. Do some works to earn quotas, such as recommending DouBridge to your friends, sharing feelings about DouBridge in social media, popularizing DouBridge in some blogs or forums, or helping us do some works, etc. The quotas earned are permanent. See details here.

What is the relationship between the quota and SKU?

Quota is the permission to have one or more products uploaded.

SKU is the only identification of a product.

For example:

A USB cable is with 2 colors, namely, 2 different SKUs. But it only takes one quota to upload both of them to website. Once one of them is uploaded; the other will be automatically synced to your website.

Can I cancel my account at any time?

Yes. If you ever decide that DouBridge isn’t the right solution for your business, simply uninstall the extensions.

  • For customers who have installed a plug-in for an existing site, uninstalling the plug-in will not affect the products which have been uploaded before.
  • For customers whose websites are built by Doubridge, cancelling account means that your website will be closed. Of course, domain name is still yours.

Contact us

Email: mario@doubridge.com
Facebook: Doubridge
Twitter: DouBridge_Ltd
Whatsapp: +852-66116965